What is the escalation matrix for grievances at GenerativeSEO?

GenerativeSEO follows a 3-step grievance redressal escalation matrix: Level 1 is the Customer Support Desk (24-48 hr response), Level 2 is escalation to the Grievance Nodal Officer (5 working days), and Level 3 is escalation to the Principal Nodal Officer (7 working days).

How do I contact the Grievance Nodal Officer?

You can contact our Nodal Officer via email at riddhi@generativeseo.in if your query remains unresolved at Level 1.

What should I do if my API key is leaked or compromised?

In case of emergency security incidents such as leaked API keys, you can use the Emergency Key Freeze action on our contact page, or immediately email security@generativeseo.in to freeze your account integrations.

Customer Care System

Support & Grievance Redressal

An structured customer service and grievance escalation matrix built in full compliance with premier Indian digital banking support guidelines.

Security Advisory & Safe Practices

GenerativeSEO Customer Care will NEVER ask you for your private API keys, user passwords, or session OTP codes. Please ignore any unsolicited phone calls or SMS queries requesting payment changes. Communicate only through our verified domain @generativeseo.in.

Escalation Matrix Levels

Level 1: Primary Support Desk

Your first point of contact. Submit inquiries directly via our specialized category portal for real-time tracking and a resolution commitment of 24-48 hours.

Choose Query Category

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Level 2: Grievance Nodal Officer Escalation

If the support desk (Level 1) fails to resolve your ticket within 5 business days, or you are unsatisfied with the resolution, you can escalate directly to our regional Nodal Officer.

Regional Escalation OfficerGrievance Nodal Desk

riddhi@generativeseo.in

Commitment: 5 Days

Level 3: Principal Nodal Officer (PNO) Escalation

Highest level administrative appeal. If your query is not resolved by the Nodal Officer in 5 business days, you may escalate to our Principal Nodal Officer (PNO) at the central corporate headquarters.

Principal Redressal ExecutiveMr. Dipesh Mane

dipesh@generativeseo.in

Commitment: 7 Days

RBI Banking Ombudsman Scheme: If your complaint registered with us is not resolved within 30 days, or you are completely unsatisfied with the final redressal response from our PNO, you are entitled to appeal directly to the Banking Ombudsman appointed by the Reserve Bank of India.

Direct Resolution Links

Frequently Answered Queries

We resolve 85% of initial support queries (Level 1) within 24 hours. Nodal Officer (Level 2) and PNO (Level 3) escalations take up to 5 and 7 business days, respectively.